Help and support

Subscriptions are managed by Apple, so you cancel on your iPhone rather than in the app:

1. Open Settings.
2. Tap your name at the top.
3. Tap Subscriptions, then Bimsy.
4. Tap Cancel Subscription (or Cancel Free Trial).

Cancel at least 24 hours before your trial or current week ends to avoid the next charge. You keep Plus until the end of the time you've paid for. Deleting the app does not cancel your subscription.

Sign in to the App Store with the same Apple ID you subscribed with, open Bimsy and tap You > Restore purchases (or Restore at the bottom of the subscription screen). Plus will unlock again if your subscription is active.

Your plans, family details and logs are stored on your phone only, so they don't move to a new phone. A quick run through the quiz will set you up again.

Two plans: yearly, which starts with a free trial for new subscribers (a longer one with a friend's or creator's code), or weekly, with no free trial. Both renew automatically until you cancel. The price for your country and the length of any trial are shown in the App Store before you confirm.

Apple takes all payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find Bimsy and choose "Request a refund".

Everyone gets a personal code in You. Share it with a friend: when they start Bimsy with your code, they get a longer free trial. When they start Bimsy Plus (a free trial or a paid plan), you can earn a free week of Plus too, sent as an App Store offer code. You can earn up to 8 free weeks.

Tap You > Redeem a code and type it in. Capitals and spaces don't matter. To get the longer trial, enter the code before you start your free trial.

Offer codes (for example a free week you've earned) are redeemed with Apple. Open the link you were sent, or open the App Store, tap your profile picture, then Redeem Gift Card or Code and enter the code.

Check it's typed correctly (codes never use 0, O, 1, I or L, so they're hard to mix up). You can't use your own code, and you can only use one code. Still stuck? Email us the code and we'll take a look.

Bimsy filters out recipes containing the allergens you choose, but it can't guarantee that any recipe or product is allergen-free. Ingredients and recipes change, so always check the labels on everything you buy, and take extra care when cooking for someone with an allergy. Bimsy isn't medical or nutritional advice.

They're estimates. Snap a meal uses AI to guess what's on the plate and how much, so treat the numbers as a helpful guide rather than an exact count.

When you use Snap a meal or the fridge scan, the photo is sent securely to our server and to Google's Gemini AI to be analysed, then thrown away. We don't keep it. Everything else, including your family's details, stays on your phone. Read the full privacy policy.

Tap You > Delete my data. It deletes everything Bimsy keeps on your phone and the referral and usage records our server holds for your install. Your subscription is linked to your Apple ID, so manage or cancel it in your iPhone Settings. If you can't open the app, email us your personal code and we'll delete the server records for you.